FAQ

Please allow 4–6 weeks for processing, unless a different timeframe is stated on the product listing or agreed for your order. Processing time is separate from shipping time. Estimated delivery times are shown at checkout and begin once your order ships.

If you need an order by a specific date, contact us before ordering.

Have your style, glitter or color choices, personalization, design, and needed-by date ready before ordering. Double-check all spelling and upload the correct design when requested.

Orders placed without all required details will be cancelled. If you need help choosing a glitter color to match a design, use the website chat before placing your order.

We no longer accept rush orders. Please plan ahead and allow enough time for both production and shipping.

Contact us within 24 hours of placing your order to request changes. Include your order number and the exact change you need. Contact us as soon as possible about an address correction; an order cannot be modified once it is in transit.

Orders of 50 or more pens are considered wholesale. Please request your order at least one month in advance and contact us before ordering to confirm availability and timing. A $20 fee secures your production spot.

Monthly pen capacity is limited, so please book early. A requested date is not confirmed until we have discussed your order.

Yes. Eligible custom pens receive automatic quantity discounts:

• 10–19 pens: 15% off
• 20–39 pens: 20% off
• 40 or more pens: 25% off

No discount code is needed. Add the qualifying quantity to your cart to see the available discount.

Not all promotions can be combined. Do not assume a holiday sale and bulk discount will both apply to the same pens. Review the final discounts shown at checkout before paying, and contact us if you have questions about a specific offer.

Eligible orders qualify for free shipping with a $125 USD minimum after discounts. The current offer applies to eligible destinations in the United States, Canada, and the Bahamas. Check the shipping options shown at checkout for your address.

Orders shipped to Jamaica do not currently qualify for this offer. Import duties, taxes, or carrier fees may still apply to international orders. See our shipping policy for details.

We currently ship to the United States, Canada, the Bahamas, and Jamaica. Available shipping methods and estimated delivery times are shown at checkout.

When your order ships, you will receive a shipping confirmation with tracking if the shipping method supports it. Tracking can take time to update. Carrier delivery estimates are not guaranteed.

We do not offer refunds or exchanges. Please review your selections and personalization before ordering. See our refund policy for the full details.

Inspect your order when it arrives and contact us immediately if it is defective, damaged, or the wrong item. Under our refund policy, we will replace the affected order at no cost.

For a lost or delayed package, contact us so we can help you work with the carrier.

Use the website chat, visit our contact page, or email benitascreations20@gmail.com. For an existing order, include your order number so we can assist you.